Goyal’s initiative garnered significant attention on social media, with some users praising the hands-on approach, while others expressed hope that the experience would lead to meaningful improvements for delivery workers.

Zomato CEO Deepinder Goyal went on to add that he was finally able to sneak in to collect the food order when the staircase guard ‘took a small break’ and later got out for the delivery. The video shared by Goyal on social media site X went viral instantly and has gained more than 1.

I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners,' Zomato CEO Deepinder Goyal said.

Zomato CEO Deepinder Goyal on Sunday said malls need to be "more humane" towards delivery partners, sharing his first-hand experience as a delivery executive picking up orders for the food tech giant.

Deepinder Goyal, on Sunday, October 6, shared his experience of being a delivery partner executive for a day and highlighted that malls need to be more humane to the agents.

Social media users highlight the differences in the public personas of two Indian startup founders - Zomato's Deepinder Goyal and Ola's Bhavish Aggarwal.

Goyal said that quick commerce companies are eating the share of e-commerce companies such as Amazon and Flipkart

Zomato CEO Deepinder Goyal decided to ride across Gurugram as a delivery executive. Apart from sharing photos with happy customers, he also shared how the agents are discriminated against at high-end places like malls.

Zomato CEO Deepinder Goyal, who recently worked as a food delivery agent for a day along with this wife Grecia Munoz, shared a video on Instagram narrating how he was asked to use the stairs and not allowed to enter a restaurant while he was delivering food.