I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners,' Zomato CEO Deepinder Goyal said.

Zomato CEO Deepinder Goyal on Sunday said malls need to be "more humane" towards delivery partners, sharing his first-hand experience as a delivery executive picking up orders for the food tech giant.

The world of gig-working, particularly food delivery, has expanded its footprint in common culture and labour force of the country. Platforms like Zomato and Swiggy have become active avenues for many individuals to find a means of employment.

Deepinder Goyal, on Sunday, October 6, shared his experience of being a delivery partner executive for a day and highlighted that malls need to be more humane to the agents.

Social media users highlight the differences in the public personas of two Indian startup founders - Zomato's Deepinder Goyal and Ola's Bhavish Aggarwal.

Zomato CEO Deepinder Goyal and his wife Grecia Munoz donned the delivery agent uniform to hit the streets with food orders on their app

Zomato CEO Deepinder Goyal and his wife Grecia Muñoz worked as delivery agents in Gurugram. They faced challenges such as restricted access and poor working conditions. Goyal shared insights on X, emphasizing the need for malls and housing societies to improve treatment of delivery partners.

Zomato CEO Deepinder Goyal, who recently worked as a food delivery agent for a day along with this wife Grecia Munoz, shared a video on Instagram narrating how he was asked to use the stairs and not allowed to enter a restaurant while he was delivering food.

Zomato CEO Deepinder Goyal and his wife Grecia Munoz took to the streets of Gurugram, personally delivering food orders dressed in the company uniform